Return & Refund Policy

We offer a 30-day return period, meaning customers have up to 30 days after receiving their order to request a return.

To be eligible for a return, the item must remain in the same condition as when it was delivered — unused, unworn, with original tags attached, and in its original packaging. A receipt or proof of purchase is also required.

To request a return, please contact us at pirkledarterls779@gmail.com. Approved returns should be sent to the following address: [INSERT RETURN ADDRESS]

Once your return request has been accepted, we will provide a return shipping label along with detailed instructions on how and where to return your package. Please note that items returned without prior approval will not be accepted.

For any questions regarding returns, you may contact us anytime at pirkledarterls779@gmail.com.

Damaged, Defective, or Incorrect Orders

Please inspect your order carefully upon arrival. If your item is damaged, defective, or if you received the wrong product, contact us immediately so we can review the issue and resolve it as quickly as possible.

Items That Cannot Be Returned

Certain products are not eligible for returns, including:

Perishable products such as food, flowers, or plants
Customized or personalized items
Personal care products such as beauty items

We also do not accept returns for hazardous materials, flammable liquids, or gases.

If you have concerns about whether your item qualifies for a return, please contact us for assistance before submitting your request.

Please note that discounted sale items and gift cards are non-returnable and non-refundable.

Exchanges

The fastest method for receiving a replacement item is to return the original item first. After your return is approved, you may place a new order for the replacement product.

European Union 14-Day Cooling-Off Rights

For orders delivered within the European Union, customers have the right to cancel or return their order within 14 days of delivery for any reason and without needing to provide justification.

Returned items must still be in their original condition — unused, unworn, with tags attached, in the original packaging, and accompanied by proof of purchase.

Refund Policy

After we receive and inspect your returned item, we will notify you whether your refund request has been approved.

If approved, the refund will automatically be issued to your original payment method within 10 business days. Please keep in mind that banks and credit card providers may require additional processing time before the refund appears in your account.

If more than 15 business days have passed since your refund was approved and you still have not received your refund, please contact us at pirkledarterls779@gmail.com.